Gartner has named NICE a Shoppers Different inside the 2023 Peer Insights Voice of the Purchaser for Contact Centre as a Service.
This accolade acknowledges distributors on this market primarily based totally on options and scores from verified end-users.
NICE acquired the most effective common rating of 4.6 out of 5, primarily based totally on 104 opinions, with 90% of customers saying that they’d advocate NICE.
Extra, the consumer experience chief acquired a 4.6 out of 5 rating for CXone product capabilities and deployment experience and 4.5 out of 5 for product sales experience and help experience from shoppers.
NICE’s CXone offering intelligently meets shoppers at irrespective of stage their journey begins, providing a single, unified cloud platform for every purchaser experience interaction (CXi).
The wonderful nevertheless easy-to-use software program suite offers a greater, additional important experience so that contact centre staff are ready to offer seamless purchaser experiences.
Brokers get real-time steering on an open cloud foundation by purpose-built AI-powered actionable insights so that they are going to predict purchaser desires to reinforce their common experience.
“We’re excited to see that our dedication to our shoppers and their success is mirrored inside the opinions our shoppers submitted on Gartner Peer Insights,” says Barry Cooper, CX Division President, NICE.
“With regular funding in innovation, we make it possible for all organisations of any dimension can current superior purchaser experience (CX) to their customers.
“The success of our shoppers is our north star at NICE and we’re completely happy to be named a CCaaS Shoppers Different on Gartner Peer Insights.”
NICE launched the Spring 2023 launch of CXone earlier this month, which offers AI-powered capabilities that velocity up digital fluency to help producers grasp purchaser experience interactions (CXi).
The model new launch unveils a whole, well-rounded set of selections to satisfy shoppers at their most popular digital doorstep and empower sales-driven brokers to ship seamless experiences to win new enterprise. The model new capabilities embrace enhanced digital reporting capabilities, providing historic visibility into agent effectivity all through various digital channels.
The CXone Spring 2023 launch produces plug-and-play simplicity to hurry up enchancment efforts. In addition to, an all-new bot experience library creates a gaggle for bot builders to share capabilities to expedite the occasion of smarter bots.
No code templates enable shoppers to effortlessly create rich messaging all through various digital channels, along with Google Enterprise Messaging, WhatsApp, Fb Messenger, and Apple Messages for Enterprise. This opens enormous alternate options for brokers to provide richer interactions on shoppers’ most popular digital touchpoints.
Ten new sales-effectiveness Enlighten AI fashions ship real-time interaction steering to the doorway line of revenue expertise. The fashions, designed explicitly for brokers engaged in product sales, coach the agent in real-time, pinpointing alternate options and displaying product sales metrics and conduct scores for effectivity enchancment.
NICE says its CXone is a complete CX platform for every CXi journey, as a result of it delivers frictionless CX interactions all through the end-to-end journey.
