Category: E-commerce

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Latest NICE offering using OpenAI for customer experience 0 (0)

NICE has unveiled Enlighten Actions, a model new offering that integrates Enlighten AI and Generative AI to allow organisations to create good and humanised purchaser experiences. Enlighten is the company’s terribly mature and differentiated...

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Zendesk enters SCA with AWS for customer service at scale 0 (0)

Zendesk has launched a five-year strategic collaboration settlement with Amazon Net Suppliers to help companies ship personalised purchaser experiences at scale, with know-how that grows with them. The strategic collaboration is designed to help...

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Freshworks brings on new GPT-based enhancements to AI assistant 0 (0)

Freshworks launched new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying big language fashions, the newest generative AI capabilities of Freddy help pretty only a few customer-facing...

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