CXone used by more than one million agents and supervisors
NICE has launched that CXone has pretty a few million brokers and supervisors using your full breadth of its effectivity.
NICE’s CXone offering is the {{{{{{{{{{industry}}}}}}}}}}’s most essential purchaser experience native cloud platform.
It offers companies full CXi (purchaser experience interactions) capabilities to foster seamless purchaser journeys all by way of self and human service.
NICE releases its full-year 2022 financial ends in February.
Together with the one million brokers using CXone, these outcomes confirmed that the company’s cloud earnings accounts for US $1.3 billion and its full earnings for the financial 12 months is US $2.2 billion.
Further, the company seen a doc win worth which led to the onboarding of a doc number of new prospects and companions.
NICE moreover well-known 10 circumstances the enlargement in digital interactions and an industry-leading non-GAAP EBITDA margin of 31.8%.
Moreover, it opinions US $1.6 billion in cash and cash equivalents and short-term investments.
2022 seen NICE proceed to extend globally, extending the provision of its options to 19 areas, serving elevated than 150 worldwide areas.
The company has moreover continued to spend cash on innovation with elevated than 2,600 evaluation and enchancment professionals.
CXone is the one purchaser experience cloud provider with full FedRamp certification enabling 150 most essential state and authorities organisations and divisions.
“We’re proud to report this wanted milestone crossing one million brokers using CXone, whereas persevering with to ship sturdy outcomes, sustaining our market-leading place,” says Barak Eilam, CEO, NICE.
“Our worthwhile enchancment momentum permits us to persistently make investments and drive innovation for our prospects.
“Presently, organisations are elevated than ever attempting to confederate with an skilled, viable vendor which is ready to take them to the subsequent interval of CX and we’re proud to have the pliability to do that with CXone.”
NICE is widespread to protected market-leading positions all by way of all market opinions in Contact Centre as a Service (CCaaS), conversational AI, innovation, workforce engagement administration (WEM), digital and purchaser experience.
The company would possibly presumably be the one vendor that Gartner has named a Chief in every workforce engagement and CCaaS.
Further newest wins embrace the launch of the {{{{{{{{{{industry}}}}}}}}}}’s first conversational CX offering with ChatGPT-enabled CXone, a extreme breakthrough in conversational AI.
The 2023 Aragon Evaluation Globe or Conversational AI contained contained contained within the Intelligent Contact Centre moreover named NICE a Chief.
The company moreover gained the 2023 BIG Innovation Award for Purchaser Experience Developments and have develop applicable related acceptable applicable right correct proper right into a Digital Transformation Companion contained contained contained within the 2023 World Banking and Finance Awards.
